Our Return and Exchange Policy

Returns: Racketeer Sports will accept the return of any equipment purchased from our company within 12 days after you receive your order. Equipment being returned for full product refund (minus any shipping fees) must be in brand new condition, in the original packaging and have never been used. However, this does not apply to any Final Sale items. Final Sale items include Used, Demo’s, Final Sale and Clearance items.

If equipment has been used or is no longer in the original packaging or if the item was sold at a sale price a store credit will be issued.

For items that have been used and cannot be sold as new, a minimum of a $40.00 chargeback will apply off the credit issued. A 15% restocking fee will apply to all net systems that are returned.

A verbal or written return authorization is required for all returns. Request a return of an item and the reason for the return by contacting us via email or phone. Ship item(s) back to us at the address below along with a copy of your purchase invoice or order confirmation with a note that includes your name, address and phone number specifying how you want us to handle your return. Your email address can also assist the process.

 

Exchanges: Customers may exchange returned items for new merchandise and the returned item(s) will be credited toward the purchase of any new items.

 

Footwear: For hygiene reasons, we cannot accept the return of used footwear however brand new and never worn footwear can be returned for a credit or refund.

 

The customer is responsible for all shipping charges on returns and exchanges. In both directions.

Please ship returns to:
Racketeer Sports
1533 Dogwood Ave
Comox. BC. V9M 3C1.